Economics of repair centers
December 9th, 2006In a previous post, wrote about a common camera repair horror story.
I just received the Sony DSC-T9 back from repair. It is still broken in exact same way as when I sent it in. Power off, power on, and it asks to set date and time again. Since it’s the fourth time in 90 days the unit has been in repair w/o success, the customer service rep. suggested that they request their Sony liason to get a replacement from Sony. No guarantee that that it would be approved by Sony, but I guess a case could be made. Read the rest of this entry »